Due to the success of Expereo, We are now looking to strengthen our 24×7 customer support center (CSC) with an enthusiastic Technical Customer Support Engineer (Spanish-speaking) in our Amterdam office.
Job Description
As a Support Engineer you will be a member of our international oriented support team in the CSC. This department is responsible for all incident management activities.
Our Support Engineers therefore take full ownership of a pending technical issue until resolved. Your primary tasks and responsibilities will be:
- Communicate with customers concerning incoming incidents and register these findings in trouble tickets;
- Resolve technical issues involving clients’ network connections by analyzing the incident and pro-actively coordinating the repair process with providers;
- Manage the customer relation by means of proactive communication throughout the entire resolution process so that the client experiences the problem as fully and adequately resolved by Expereo;
- Administrate the process of technical support accurately and share findings with colleagues;
- Participate in project teams as necessary to support the business.
- As support engineer you will work in shifts (early or late) 5 days a week, with weekend cover on rotational basis;
- There are 2 shifts per day between 07:00 & 23:00 hours, 7 days a week. Naturally, our support engineers receive compensation for working in shifts.
Your Profile
- Completed relevant education (ICT, Electronics, Telecommunications)
- Minimal of 1 year relevant work experience in technical support
- General knowledge (CCNA level) of:
- Access networking technologies (xDSL, Leased Line, wireless, satellite)
- Routers / firewalls (primarily Cisco)
- VPN solutions (public based on IPSEC/SSL or private based on MPLS)
- Network management systems / tools
- English and Spanish proficiency is a must, any other language is beneficial
- Communicatively strong
- Creative & customer focused
Our offer
Depending on experience, Expereo offers a competitive remuneration package. Most importantly, Expereo offers a dynamic and fast growing working environment which offers excellent career opportunities, Contact hr@expereo.com for more information.
Please forward your motivation letter and resume in English in Word format.