expereo

Due to the success of Expereo in the Asia Pacific region, we are now looking to strengthen our 24×7 customer support center (CSC) in Singapore with an experienced Technical Customer Support Engineer.

Job profile

As a Technical Customer Support Engineer you will be a member of our Global Customer Support team (currently 10 FTE’s) in both Amsterdam and Singapore. This department is responsible for all incident management activities. Our Support Administrators therefore take full ownership of a pending technical issue until resolved. Your primary tasks and responsibilities will be to:

• Pro-actively communicate with channel-partners concerning incoming incidents and register these findings in trouble tickets;
• Resolve technical issues involving clients’ network connections by analyzing the incident and pro- actively coordinating the repair process with third party providers/suppliers;
• Manage the channel-partner relation by means of proactive communication throughout the entire resolution process so that the client experiences the problem as fully and adequately resolved by Expereo;
• Administrate the process of technical support accurately and share findings with colleagues; » Participate in project teams as necessary to support the business.

Your Profile

• Completed relevant education (ICT, Electronics, Telecommunications)
• Minimal of 2 years of relevant work experience
• General knowledge of:
  • Access networking technologies (xDSL, Leased Line, wireless, satellite)
  • Routers / firewalls (primarily CISCO)
  • VPN solutions (public based on IPSEC/SSL or private based on MPLS)
  • Network management systems / tools
• English proficiency is a must; a second language is beneficial
• Analytical & communicatively strong
• Creative & channel-partner focused
• Team player & no 9-to-5 mentality

Our offer

Depending on experience, Expereo offers a competitive remuneration package including a market appropriate salary. Contact hr-asia@expereo.com for more information.

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About the position

This position is responsible for acquiring new customers, enhancing business and providing qualified consulting in a manner that supports the company’s mission. You will be based in our Singapore office and will join a driven and dedicated company of currently 80 FTE in total, divided over 4 locations in 4 different countries.

Role & Objectives

The main objectives and activities within the role are:

• Develop and implement New Business action plans
• Generate Quality Leads for Carrier, System Integrators and Cloud Computing Providers.
• Manage and develop new accounts; close Master Services Agreements
• Stimulate and initiate sales of Network (VPN), Internet and Optimization (IP) services;
• Close deals to reach agreed sales targets;
• Create and conduct proposal presentations and RFP responses;
• Initiate activities to enter new markets;
• Keep track of all pricing, deals and sales activities via CRM tool;
• Responsible for After sales relationship management
• Represent our client and yourself by participating in presentations, conferences and business meetings in order to drive sales;
• Stay ahead of local market situation and trends.

Your profile

The successful candidate must have experience in the wholesale Carrier, System Integrator or related industries, preferably in consulting/selling connectivity, Optimization and Cloud services.

• HBO or academic background;
• 5+ years of experience in international sales
• A good understanding of the products and services of data networking and telecommunications;
• Good knowledge of Telecoms, Cloud computing services, preferably proven by work experience;
• Knowledge of and personal network in the international Carrier, System Integrator and Cloud Computing market;
• Strong understanding of customer and market dynamics and requirements;
• Experience with using CRM tools;
• Strong knowledge and experience with MS Office (especially PP, Excel, Word);
• Fluency in English is a must, another language will be considered as an advantage;
• Outstanding sales and negotiations skills;
• Strong result-driven, pro-active and self-motivated with lots of initiative;
• Self starter who can quickly contribute with little or no direction;
• Good time management and ability to deal with tight deadlines;
• Willingness to travel.

Our offer

Depending on experience, Expereo offers a competitive remuneration package including a market appropriate salary. Contact hr-asia@expereo.com for more information.

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Job description

The provisioning team is part of the Network and Operations department. This team is responsible for the timely implementation of all services sold by Expereo. Typically, this entails the implementation of multi-site projects consisting of various connectivity solutions for one multinational end-customer. Your primary responsibility in this team will be to coordinate the administration of incoming orders. Your primary tasks in this diverse administrative role will be to:

• Validate incoming order forms and collect and update missing data;
• Contact customers to gather site specific information required for the implementation of orders;
• Update the back office system with customer data and delivery deadlines;
• Check prices and place orders at providers;
• Contact providers to follow up on outstanding orders and ensure shorter lead-times;
• Administrate all correspondence with customers and providers;
• Inform project managers on the status of orders to ensure a smooth handover;
• Participate in various projects to support the business.

Profile

• Completed relevant education
• English proficiency is a must; other languages are beneficial
• Basic knowledge and interest in Telecommunications and Internet services
• Accurate and well organised
• Strong administrative skills
• No 9-to-6 mentality (get the job done)

Our offer

Depending on experience, Expereo offers a competitive remuneration package including a market appropriate salary. Contact hr-asia@expereo.com for more information.

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Place in the organization

The Provider Desk Representative (PDR) is a member of the Carrier Relations Department and reports to the Manager Carrier Relations.

Job profile

As a Provider Desk Representative (PDR) you will be managing the operational relation with providers. Being Expereo’s interface for requesting and negotiating availability, pricing, service specifications, terms & conditions, lead times, and ensuring good margins for Expereo services that meet customer demands.

Typically, this involves orders for international multi-site projects consisting of various connectivity solutions for one multinational end-customer. In this role, you will support sales with bid responses by ensuring a timely and accurate service availability and cost-quote administration. Your primary tasks in this coordinating back office position will be to:

• manage and respond to incoming site availability requests;
• update the Expereo back office system regarding service and cost information;
• register and archive all correspondence with suppliers related to the service requests;
• negotiate buying price and T&C ensuring good margins and conditions for Expereo
• participate in project teams and conduct various general administrative tasks; Each PDR will be the primary interface for a pre-defined set of providers (primarily based on regions).

Your Profile

• Completed Bachelor education
• Minimum 2-3 years of working experience in an international Telco environment
• English proficiency is a must; Chinese or Japanese is beneficial
• High interest in telecommunication services (commercially and technically)
• Accurate
• Well organised
• Eye for detail
• Excellent communication skills
• Team player mentality
• No 9-to-6 mentality

Our offer

Depending on experience, Expereo offers a competitive remuneration package including a market appropriate salary. Contact hr-asia@expereo.com for more information.

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