Place in the organisation
The Channel Account Manager is a member of the Sales team, and reports to the Director Sales for the Americas region.
Job purpose and scope
Due to the global success of Expereo, we are now looking to further strengthen our Sales team with an experienced Channel Account Manager. Besides hunting for new customers, the primary role is to manage existing customers in North, Central and South America and further develop these relationships from a revenue generation, margin optimization and customer satisfaction perspective. Typically, this involves strategic development (incl. training, process and systems integration) and operational funnel management of domestic and international multi-site VPN projects consisting of various services (e.g. Internet Access, Ethernet Access, VPN, hardware, on-site professional services and other connectivity related solutions) for our customers’ end-customers. Our customers (channels) are typically large global telecom carriers, integrators and solution providers. Their end-customers are typically multinational enterprises and governments.
Key responsibilities
- Searching existing customer accounts (channels) and building relations at various strategic (level 1) and operational (level 2) levels;
- Closing Master Service Agreements and operationalizing processes (quoting, ordering, support and billing);
- Qualifying, responding and proactively following up on all customer inquiries;
- Acting as focal point for all RFI’s, RFP’s, orders, escalations et cetera;
- Serving as customer advocate;
- Liaising with internal (pre- and post-sales) departments while managing customer expectations;
- Participating in various project teams in order to support the business.
Education and work experience
- Bachelors or equivalent and proven sales track record;
- Minimum of 3 to 5 years of New Business / Account Management experience;
- At least 3 years of relevant working experience in the telecommunications industry in a similar position;
- Hungry, hardworking, result driven, persistent, quality driven and a strong commercial sense;
- Knowledge of data / IP services and underlying network and access technologies;
- Experienced in negotiating contracts;
- Willingness to work unsociable hours and comfortable working in a high-paced dynamic, international work environment.
Our offer
Depending on experience, Expereo offers a competitive remuneration package including a market appropriate salary and an attractive commission plan. Contact hr-usa@expereo.com for more information.
Equal Opportunity Employer
Expereo is an equal opportunity employer and enthusiastically embraces diversity in the work-place! We commit in both policy and practice to recruit, hire, and promote qualified individuals who will contribute to the success of the company without regard to race, creed, color, national origin or ancestry, gender, sexual preference, age, disability or medical condition, veteran status, or any other consideration made unlawful by law.