Buenos Aires office
As a Support Engineer you will be a member of our international oriented support team (currently circa 10 FTE’s in Argentina) in the CSC, which is part of our Operations department. You will report into our Team Lead CSC. The CSC team is responsible for all incident management activities. Our Support Engineers therefore take full ownership of a pending technical issue until resolved.
Your primary tasks in this position will be to:
- Communicate with customers concerning incoming incidents and register these findings;
- Resolve technical issues involving clients’ network connections by analyzing the incident and pro-actively coordinating the repair process with providers;
- Monitoring customer networks and network nodes;
- Manage the customer relation by means of proactive communication throughout the entire resolution process so that the client experiences the problem as fully and adequately resolved by Expereo;
- Administrate the process of technical support accurately and share findings with colleagues;
- Participate in project teams as necessary to support the business.
- Completed relevant education (ICT, Electronics, Telecommunications);
- Minimum of 1 year relevant work experience;
- General knowledge of:
- Access networking technologies (xDSL, Leased Line, wireless, satellite)
- Routers / firewalls (primarily Cisco)
- VPN solutions (public based on IPSEC/SSL or private based on MPLS)
- Network management systems / tools
- English and Portuguese proficiency is a must; any other extra language is a plus;
- Analytical & communicatively strong;
- Creative & customer focused;
- Team player;
- You are enthusiastic about our core values achievement, mutuality, pride, freedom and ease.
Expereo can only take candidates into consideration who already have a valid working permit and who are based in Argentina (relocation will not be facilitated).
Depending on your experience, Expereo offers a competitive remuneration package. We have a dynamic international working environment.
Send your curriculum vitae and motivation to join our team to email@example.com referring to reference No.: JD-EXPAR-CSC.
Unsolicited 3rd party acquisition is not welcomed.