Support

We provide 24/7 customer support out of our global Network Operations Centers (NOC), located in the Americas, EMEA and Asia Pacific. All NOC’s are staffed with professional and experienced multi-lingual network engineers. In order to ensure round-the-clock support our NOC’s are equipped with redundant high-end network management and support systems.

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Need support? Our teams are ready!

The fastest way to receive customer support is to open a ticket via our online customer support portal: Client Portal.

Skilled and responsive customer support is one of Expereo’s key strengths and competitive differentiators. As noted by an international carrier during our latest customer research:

 

“Expereo…differentiates with broader reach, better levels of support, and quality of service. They have a very good process. They are quick on fixing problems and have an impressive knowledge of regulatory environments”
Carrier Relations Manager, Verizon Enterprise Services

 

Expereo’s Global Operations team is trained and equipped to support customers during the lifecycle of our service. Below you will find the key contact details and escalation points for Service Delivery and Service Assurance. If you’re looking for a quicker response, we advise you use our online customer support portal: Client Portal.

 

USA toll-free +1 877 431 6844
USA +1 571 449 8492
Argentina Buenos Aires +54 11 5984 1199
The Netherlands Amsterdam +31 20 788 0562
United Arab Emirates Dubai +971 444 13974
Singapore +65 6653  1888

Or send an email to csc@expereo.com.

 

Download our Expereo Support Contacts: Escalation Matrix (PDF).