Expereo Support

We provide 24/7 customer support out of our global Network Operations Centers (NOC), which operate on a ‘follow-the-sun’ basis to ensure continual support service across the world. All centers are staffed with experienced multi-lingual network engineers, equipped with fully redundant network management and support systems plus an online support and ticketing customer portal.

Office time
Region
Support number
United States
South America
Middle East

our online support system provides

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Account review

Quotations and pricing details.
Inventory of all site information.
Up-to-date order progress.
Real-time ticket details.

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Network monitoring

Site availability with real-time and historical data and graphs.
Performance Statistics of Access and CPE allowing for technical analysis.

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Support

24/7 service desk, incident and problem management support.
Certified service desk representatives and engineers.

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Quality assurance

Statistical analysis and reporting.
Service improvement plans.
Migration planning, project management and service assurance.