Business Need

Coreix faced several challenges that will be familiar to every network manager: how to build the best performing network with maximum uptime; and how to keep customers happy –reduce customer complaints, and free up the time for teams to add value to networks, not just fight fires.

Business pains

  • While BGP ensured optimum hops on all routes it was unable to automatically route around latency and packet loss.
  • In house systems picked up round trip delays, which then had to be manually configured for optimised routes by our engineering team.
  • Saturated transit providers were sharing an inferior service, which is now avoided by XCA Edge.

 

Solution

With XCA Edge installed and running, Coreixinstantly saw major improvements across their entire network. They also removed the need for manual interaction with their core routers, reducing the risk of human error.

Impact

Coreix enjoyed significant benefits in several areas: improved performance, fewer customer issues, the time for their team to deliver business value, and a network that helps them win new customers.

 

Customer profile

Coreix are an award-winning cloud, dedicated server and colocation specialist providing services to more than 500clients. They offer an array of bespoke managed hosting solutions to clients of varying sectors ranging from SME’sto financial services, government and public sector organisations. Coreix are highly certified including ISO:27001,ISO:9001, PCI:DSS and the UK Government’s G Cloud framework among others.

From our securely operated facilities in London they provide bespoke solutions to clients across EMEA and APAC. Customers are offered a 100% uptime SLA on power and connectivity as standard and access to their premium network bandwidth services. With a five minute response time SLA in place, their experienced responsive operations, network and technical support teams are onsite 24/7.

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