Business Need

IOFlood faced three main challenges; low customer satisfaction due to recurring network performance issues, they were using premium carriers without getting premium performance, and data overages were creating unexpected costs.

Business pains

  • Network routing issues were creating prolonged customer performance issues.
  • Premium, high-cost carriers were charging more but not providing premium performance.
  • Data overages were creating unexpected –and unwelcome – costs.

Solution

Before XCA Edge, IOFlood just didn’t have enough network data to manually mitigate issues such as packet loss across different carriers. Even with a single ISP, they would see some subnets with packet loss via Carrier A, and other subnets with packet loss via Carrier B, and then 15 minutes later they would see the reverse. In most cases, the issues would shift before they could even identify the cause or solution. Now as they watch the XCA Edge control panel, they see that all these kinds of routing issues are solved instantly.

 

As IOFlood added carriers, it became increasingly difficult to balance their usage manually and stay within paid bandwidth commitments. XCA Edge makes it possible for IOFlood to have a more robust network with more carriers, without incurring costs for avoidable overages – and without paying someone to babysit the traffic balance.

Impact

IOFlood have freed up a tremendous amount of staff time and reduced customer network complaints to near zero. What few complaints they have left are mostly the normal kind of false positives and user error type of issues. It’s also more about capabilities and confidence, IOFlood now have total confidence that the blend of transit links they have chosen across their network is going to work, which means they can focus on growth markets and growth initiatives to improve their business.

Customer profile

IOFlood.com was founded in 2009 with a simple idea: That entrepreneurs should be able to rent servers from people who actually care about them and their data.
If you’re a business owner who manages your own servers, who has the occasional question or special request, and you want to do business with someone who understands your needs, IOFlood is for you.Through their lineup of unmanaged dedicated server offerings, IOFlood provides infrastructure as a Service from their Tier III data center in Phoenix, Arizona.
They have their own on-site staff, run their own network, and wouldn’t have it any other way.

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