Press Release
Press Release
Email to and from Expereo has been restored, and new messages are arriving in real time. Email sent during the outage is still being delivered, in some cases up to two hours late, so you may receive delayed messages from us over the next few hours.
If you emailed us during the outage and haven’t had a reply, please resend your message or raise a ticket in expereoOne.
Please also be careful with unexpected emails about this outage, especially ones that ask you to click a link or confirm account details. If you’re not sure whether an email from Expereo is genuine, check with us through expereoOne.
Your Expereo services and expereoOne were not affected at any point.
Current status:
Expereo network services: Not impacted.
expereoOne: Not impacted.
Email: Restored. Some delayed messages are still being delivered.
• Use expereoOne first. Raising a ticket in expereoOne is always the fastest way to reach our support teams.
• Call us:
United States: +1 877 431 6844
South America: +54 11 5246 9454
Europe: +31 20 788 0562
Middle East: +971 4 561 5050
Asia: +65 6035 6017
We're seeing continued recovery progress across affected regions, with broader improvements now observed in North America and sustained improvements across much of Europe. We're also seeing encouraging recovery signals in Asia Pacific, although some users may continue to experience intermittent access issues or delayed email delivery as mitigation progresses across the remaining affected infrastructure. Our focus remains on stabilizing recovered infrastructure, completing mitigation in the remaining impacted areas, and reducing delayed email queues and backlogs. We're closely monitoring service consistency and validating recovery across different connection methods as we work toward full mitigation. At this time, we have no evidence of malicious activity associated with this incident. We will continue to treat this with urgency until full mitigation, and we will share a full Post-Incident Report with root cause and defense-in-depth actions after mitigation is complete.
Microsoft are reporting encouraging recovery progress in Europe, with service availability and email delivery performance improving across a growing portion of affected Microsoft 365 infrastructure. Asia remains comparatively more stable, while North America is also improving; however, some users may still experience intermittent issues as recovery actions continue.
Email to and from Expereo is still disrupted. Your Expereo services and expereoOne are not affected, and both are running as normal. We will keep posting updates here as things change.
The Microsoft 365 service disruption is still affecting email. Your Expereo services and expereoOne are not affected. Please contact support through expereoOne or by phone. We will keep posting updates here as things change.
We are aware of the Microsoft 365 service disruption November 2026 and the impact on email to and from Expereo. Your Expereo services and expereoOne are not affected.