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General Terms & Conditions

<h1>LEO Service Specific Terms &amp; Conditions</h1>
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1. PROHIBITION TO RESELL: 
1.1. Customer is strictly prohibited from reselling LEO Services, unless Customer is an Expereo authorized Reseller.
1.2. Customer and Reseller are prohibited from artificially throttling LEO Services or otherwise degrading Users’ LEO Service experience for other reasons. Expereo reserves the right to audit such network management practices by Customer and Reseller and to terminate this Agreement and Services (after a 30-day notice and cure period) if it determines, at its sole discretion, that such practices are being abused.
1.3. Reseller shall ensure that all agreements with its customers contain these Service Specific Terms and Conditions. Reseller shall be responsible for enforcing such terms and shall remain liable for any failure by its customers to comply with obligations that affect Expereo’s rights or interests under this Agreement.
2. PERMITTED USE
2.1. Customer and/or User are prohibited from installing or using the LEO hardware and/or LEO Services on a moving vehicle or vessel or aircraft.
2.2. Customer agrees not to use, or permit others to use including Users, the Services in ways that (a) violate any law or applicable regulation, (b) violate this Service Specific Terms , including Expereo’s Supplier policies, which can be found at https://www.starlink.com/legal , or (c) infringe the rights of others, (d) interfere with the users, LEO Services, or LEO hardware of the Expereo network or other networks. In the event of any violation of this Section, Expereo reserves the right to terminate or suspend LEO Services to the Customer or the User.
3. BUSINESS PRIORITY DATA
3.1. Unused Business Priority data does not rollover to the next month. Users who have exhausted their Business Priority data in a given month, will be allocated an unlimited amount of Commercial data for the remainder of the month, which may result in slower speeds and reduced performance compared to the Business Priority data
4. USE OF TRADEMARK LOGO
4.1. Customer and User are not authorized to use Expereo Supplier’s name, trademarks, logos, designs and service marks in any way or for any purpose. If Customer or User fail to comply with this clause, this will result in a material breach.
5. WARRANTIES
5.1. Expereo provides the LEO hardware and the LEO Services “as is”, without any express warranty or representation. Expereo disclaims all implied warranties and representations, including any implied warranty of merchantability, fitness for particular purpose, and non-infringement.
6. SITE SURVEY AND SERVICE DELIVERY
6.1. As part of the quoting process, Customer will be asked to complete a site questionnaire, which will be provided by Expereo, to provide information on whether Expereo can deliver the LEO services. After order placement, an Expereo field engineer will conduct a site survey. If it turns out that the amount of work for the performed cannot be concluded within the standard, a new quote will be provided with the statement of work and additional costs.
6.2. Expereo shall not be required to commence any work until Customer has agreed in writing the scope of work and to pay the relevant costs in full. If Customer refuses to pay the additional costs, Expereo has the right to charge Customer reasonable costs for the previously performed site survey, and to cancel the order.
7. LEO SERVICE AFTER DELIVERY
7.1. Expereo is not responsible for damage to the LEO hardware after delivery, or for Service malfunctions resulting from: (a) manual re-pointing of the antenna; (b) repair, modification, or disassembly of LEO hardware by anyone other than Expereo or its authorized agent; (c) failure to follow instructions, including by obstructing the LEO hardware’s field of view; (d) fire, flood, wind, lightning, earthquake, weather, or other acts of nature or God; (e) spills of food or liquids on LEO hardware; (f) problems with your electrical power or network equipment; (g) misuse, abuse, accident, vandalism, alteration, or neglect; (h) normal wear and tear or deterioration, or superficial defects, dents, or marks that do not impact performance of the LEO hardware; (i) use in combination with devices or software not provided or approved by Expereo; (j) inability to obtain or maintain necessary permissions, authorizations, or permits; or (k) events not reasonably within Expereo’s control.
7.2. The LEO hardware and LEO Services are under development, and subject to change. Expereo will use reasonable efforts to facilitate that the Expereo hardware, at the time of delivery, and the LEO Services, as performed, substantially meet the communicated performance goals. If Expereo releases an updated version of the LEO hardware, the updated version will be of a comparable performance to the LEO hardware purchased by Customer in the SOF.
8. RETURNING EXPEREO EQUIPMENT AT TH EEND OF SERVICE TERM
8.1. Upon the end of a Service Term for any reason, the Customer shall (or shall procure that User shall) at its cost and risk promptly return any Expereo Equipment to the location notified to Customer by Expereo in writing. Expereo is entitled to invoice to Customer, and Customer shall pay to Expereo within thirty (30) days of the invoice date, any costs, including equipment replacement costs, third party costs (such as courier and postage fees) and administrative fees arising out of or in connection with Customer’s and/or User’s failure to return Expereo Equipment to Expereo within thirty (30) days after the end of any Service Term.
9. SERVICE SPECIFIC TERMS &amp; CONDITIONS MAY CHANGE
9.1. Expereo reserves the right to amend the current version of the Service Specific Terms &amp; Conditions at any time without prior notice. The version of Service Specific Terms &amp; Conditions in effect as at the SOF Date shall apply to the Agreement.
9.2. These Service Specific Terms &amp; Conditions, as updated from time to time are accessible at <a href="https://www.expereo.com/terms-conditions" target="_blank" rel="noopener">https://www.expereo.com/terms-conditions</a>
You can download a copy of the Service Specific Terms &amp; Conditions for LEO <a href="https://www.expereo.com/wp-content/uploads/2025/03/Service-Specific-Terms-Conditions-for-LEO.pdf" target="_blank" rel="noopener">here</a>.

Service Specific Terms & Conditions for LEO

<h1>SD-WAN Service Specific Terms &amp; Conditions</h1>
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1 INTRODUCTION
Certain terms of the main body of the MSA shall not apply to SD-WAN Services or shall apply in a modified version as set out in these Service Specific T&amp;Cs for SDWAN Services . In case of any conflict between the main body of the MSA and these Service Specific T&amp;Cs, the Service Specific T&amp;Cs shall prevail.
2 DEFINITIONS
Capitalized terms used in this document shall have the meaning assigned to them in the main body of the MSA or as defined below:
Initial SD-WAN
<ul>
<li>Service Commencement Date: the date agreed in the Roll out plan, when 80 % of all SD-WAN Services in the Initial Scope are expected to be delivered;</li>
<li>Initial Scope: all the SD-WAN Services and locations in scope at the time of signing this Agreement; 
Roll Out Plan: the project plan describing the key milestones and conditions of deploying the SD-WAN Services;</li>
</ul>
SD-WAN
<ul>
<li>Initial Service Term: the initial term for an SD-WAN Service as set out in the SD-WAN Order Form, which shall be the remainder of the SD-WAN Framework Term, but at least 12 months;</li>
</ul>
SD-WAN Service(s): 
<ul>
<li>an individual SD-WAN service, or multiple SD-WAN services, at a location, or locations, provided by Expereo to Customer as defined in the SD-WAN Service Description;</li>
</ul>
SD-WAN Framework Term: 
<ul>
<li>means the term during which Expereo provides SD-WAN 
Services to Customer, which shall be 36 months from the Initial SD-WAN Service Commencement Date;</li>
</ul>
3 SD-WAN SPECIFIC CONTRACTUAL PROVISIONS
3.1 Ordering SD-WAN Services
Expereo&#8217;s provision of the SD-WAN Services to Customer is contingent upon a Service Order Form for SD-WAN Service which has been duly signed by authorised signatories of the Customer and Expereo for each SD-WAN Service at each location.
3.2 Term of SD-WAN Services
Customer understands that the SD-WAN Framework Term and RFS Date of SD-WAN Service may be different than the term and RFS Date of other services in scope provided by Expereo to Customer, if any.
The provision of SD-WAN Services shall start on the Initial SD-Wan Service Commencement Date as agreed by the Parties in the Migration Plan.
Orders issued by Customer for the Initial Scope shall have an SD-WAN Initial Service Term equal to the SD-WAN Framework Term. The SD-WAN Initial Service Term commences on the date of activation of the Service, RFS Date of SD-WAN Service. Subsequent Orders issued by Customer will have a minimum SD-WAN Initial Service Term of the remainder of the SD-WAN Framework Term, but at least 12 months.
At least 6 months prior to the end of the SD-WAN Framework Term, Customer shall reach out to Expereo to discuss renewal options.
All orders will end coterminous at the end of the SD-WAN Framework Term, except for Orders placed during the last year of the SD-WAN Framework Term which will run for 12 months.
3.3 Early termination of SD-WAN Service
The SD-WAN Services cannot be cancelled or terminated before the end of the Initial SD-WAN Service Term, unless agreed otherwise.
The SD-WAN Services can be moved, re-located to a different location within the same region, as defined in the SD-WAN Service Description in Annex 1 of this Agreement. Re-location of an SD-WAN Service within the same region will not affect the MRC to be paid after the SD-WAN Service.
4 GENERAL
All remaining terms not affected by this document shall remain unchanged and applicable to the SD-WAN Services.
5 SERVICE SPECIFIC TERMS &amp; CONDITIONS MAY CHANGE
1.1. Expereo reserves the right to amend the current version of the Service Specific Terms &amp; Conditions at any time without prior notice. The version of Service Specific Terms &amp; Conditions in effect as at the SOF Date shall apply to the Agreement. 
1.2. These Service Specific Terms &amp; Conditions, as updated from time to time are accessible at <a href="https://www.expereo.com/terms-conditions" target="_blank" rel="noopener">https://www.expereo.com/terms-conditions</a>
&nbsp;
You can download a copy of the Service Specific Terms &amp; Conditions for SD-WAN <a href="https://www.expereo.com/wp-content/uploads/2025/03/SD-WAN-Service-Specific-Terms-Conditions-.pdf" target="_blank" rel="noopener">here</a>.
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Service Specific Terms & Conditions for SD-WAN

Terms & Conditions