We provide 24/7 customer support out of our global Customer Service Centres (CSC) and Network Operation Centres (NOC), which operate on a ‘follow-the-sun’ basis to ensure continual support services.
All centres are staffed with experienced multi-lingual network engineers, equipped with fully redundant network management and support systems plus our online support and ticketing customer portal.
You can also contact our global Customer Service Centres(CSC) and Network Operation Centres (NOC) by phone numbers listed below or download our Escalation Matrix:
Quotations and pricing details.
Inventory of all site information.
Up-to-date order progress.
Real-time ticket details.
Site availability with real-time and historical data and graphs.
Performance Statistics of Access and CPE allowing for technical analysis.
24/7 service desk, incident and problem management support.
Certified service desk representatives and engineers.
Statistical analysis and reporting.
Service improvement plans.
Migration planning, project management and service assurance.