We provide 24/7 customer support out of our global Customer Service Centres (CSC) and Network Operation Centres (NOC), which operate on a ‘follow-the-sun’ basis to ensure continual support services. All centres are staffed with experienced multi-lingual network engineers, equipped with fully redundant network management and support systems plus our online support and ticketing customer portal.
Quotations and pricing details.
Inventory of all site information.
Up-to-date order progress.
Real-time ticket details.
Site availability with real-time and historical data and graphs.
Performance Statistics of Access and CPE allowing for technical analysis.
24/7 service desk, incident and problem management support.
Certified service desk representatives and engineers.
Statistical analysis and reporting.
Service improvement plans.
Migration planning, project management and service assurance.