Expereo Support

We provide 24/7 customer support out of our global Customer Service Centres (CSC) and Network Operation Centres (NOC), which operate on a ‘follow-the-sun’ basis to ensure continual support services.

 

All centres are staffed with experienced multi-lingual network engineers, equipped with fully redundant network management and support systems plus our online support and ticketing customer portal.

 

You can also contact our global Customer Service Centres(CSC) and Network Operation Centres (NOC) by phone numbers listed below or download our Escalation Matrix:

 

Region
Support number

our online support system provides

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Account review

Quotations and pricing details.
Inventory of all site information.
Up-to-date order progress.
Real-time ticket details.

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Network monitoring

Site availability with real-time and historical data and graphs.
Performance Statistics of Access and CPE allowing for technical analysis.

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Support

24/7 service desk, incident and problem management support.
Certified service desk representatives and engineers.

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Quality assurance

Statistical analysis and reporting.
Service improvement plans.
Migration planning, project management and service assurance.

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