Expereo Support

We provide 24/7 customer support out of our global Customer Service Centres (CSC) and Network Operation Centres (NOC), which operate on a ‘follow-the-sun’ basis to ensure continual support services. All centres are staffed with experienced multi-lingual network engineers, equipped with fully redundant network management and support systems plus our online support and ticketing customer portal.

Region
Support number

our online support system provides

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Account review

Quotations and pricing details.
Inventory of all site information.
Up-to-date order progress.
Real-time ticket details.

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Network monitoring

Site availability with real-time and historical data and graphs.
Performance Statistics of Access and CPE allowing for technical analysis.

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Support

24/7 service desk, incident and problem management support.
Certified service desk representatives and engineers.

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Quality assurance

Statistical analysis and reporting.
Service improvement plans.
Migration planning, project management and service assurance.