Case management is getting a digital update
Your support experience in expereoOne is evolving.
From January 2026, we’re making case creation and management fully digital and available in expereoOne. That means you no longer need to:
Raise incidents through email, chase updates, or guess what's happening behind the scenes.
View our demo video
What you need to know
Why case management is going digital
You’re running at the speed of life. Your network should match it, and so should your support experience.
Digital case management gives you:
- Fully digital case management: All case creation and updates now happen inside expereoOne for a single, seamless support experience.
- Simpler, clearer interface: Every case shows its full history, status and next steps at a glance.
- Smarter notifications: Get push alerts and customize email or browser notifications to cut inbox noise.
- Easy collaboration: Add Watchers to keep colleagues or external contacts instantly updated throughout the case.
FAQs
Q: What is digital case management?
Q: Why has Expereo introduced digital case management?
Q: Is case creation via email still available?
Q: What benefits will this bring me as a customer?
Q: What will be different from today’s experience?
Q: Who can access and update a case?
Q: How will I be notified of updates?
Q: When will digital case management be available?
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